Travel Insurance — Make a Claim

If something has gone wrong on your travels you may require help right away. We endeavour to do everything we can to settle claims quickly and without hassle.

I need help in an emergency. Who can I contact?

If you need emergency assistance - at any time - we’re here to help.

Call our 24-hour global assistance line:

1800 010 075 (within Australia)
+61 7 3305 7499

Our friendly team can help and advise you on how to locate the nearest medical facilities, find an embassy or consulate, get in touch with your family, or organise an evacuation home (subject to the policy’s terms and conditions).

I need to make a claim on my travel insurance. What do I do?

Please have this information with you when you call:

  1. Your policy number
  2. Details of the incident (including the date and time it occurred)

You'll also need to provide the following additional information:

  1. Nature of incident (theft or loss of luggage, travel cancelation or delay, medical incidents etc.)
  2. Details of any police or other emergency services that were involved

Please have a pen and paper handy, as we may provide you with some important information that you will need to take note of.

Note: Unless you are the policy holder or a named person listed on the policy, we may not be able to discuss the incident with you for privacy and security reasons.

Will I have to pay an excess if a claim is payable under my travel insurance policy?

An excess may be payable. Details of any excess will be contained in your Policy Documents. The excess is an amount which is deducted from the amount of benefit we will pay you if you make a successful claim.    

Excess amounts vary depending on the type of travel insurance policy you take out and the type of event you are claiming for. For example claims such as overseas emergency assistance, do not generally incur an excess.

Please check the Policy Disclosure Statement and your policy document for full details of the excess amounts that apply to your policy.

Travel Advisory

1300 Insurance Pty Ltd ABN 50 124 845 727 AR no. 327609 arranges this insurance as authorised representative for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA) for the insurer Allianz. Terms, conditions, limits and exclusions apply. Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Because of that, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with services.