Home and Contents Insurance: Make a Claim

Your home might be the heart of your lifestyle. If there's been a break-in, or your home has been damaged, you may want to get it back to normal as quickly as possible. This page sets out the ways in which you can lodge a home and/or contents insurance claim with your insurer.

I need to make a claim on my home and/or contents insurance. What do I do?

If you purchased your home, contents or home and contents insurance through 1300 Insurance on or after 18th November 2017.


Your home insurance is underwritten by Allianz, Allianz is the insurer for over 3 million Australians. A convenient way to lodge a home insurance claim is via Allianz’s online claim form.

Once Allianz receives the completed online claim form, one of their friendly claims consultants will contact you as soon as possible.

  • Secure form
  • Immediate confirmation number for your reference
  • You can submit your home insurance claim form 24 hours a day, 7 days a week

By phone

You can also lodge a claim by calling 1300 467 872, and a friendly claims consultant will help you with the claims process.

If you purchased your home, contents or home and contents insurance through 1300 Insurance before 18th November 2017.

If you need to make a claim on your home or contents insurance simply call 1300 467 872 to lodge your claim.

A friendly claims consultant will guide you through the claims process, explain what supporting documents you need to provide, and give you any assistance you need.

Please have this information with you when you call:

  1. Your policy number
  2. Details of the incident (including the date and time it occurred)

You’ll also need to provide the following additional information:

  • Nature of the incident (theft of items from the home, storm damage to the roof etc.)
  • Details of any police or other emergency services that were involved
  • Details of any emergency repairs that have been completed
  • For contents insurance claims, a list of the items you are claiming

Please have a pen and paper handy, as your insurer may provide you with some important information that you will need to take note of.

Note: Unless you are the policy holder or a named person listed on the policy, your insurer may not be able to discuss the incident with you for privacy and security reasons.

For policies purchased on or after 18th November 2017

1A premium discount of up to 10% is applied to your first years premium when you buy a new home insurance policy online including the following optional covers (if applicable); Accidental damage, Flood, Motor Burnout and Portable Contents. This discount is not applied on renewal.

2When you take out a new policy, we calculate your No Claims Bonus based on your home or landlords (as applicable) insurance claims history. To qualify for the maximum No Claim Bonus of 30%, home insurance customers must have had no Building or Contents insurance claims in the preceding five years. Landlord customers must have had no Landlord insurance claims in the preceding 3 years. However, customers who have had claims may still qualify for a reduced No Claim Bonus.

3Not available when an additional compulsory excess or imposed excess applies. Minimum Premiums apply.

4If you choose to pay your premium by instalments you do not pay us any more than if you pay your premium in one lump sum annually. The premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding. Note: Your financial institution may apply transaction fees to instalment payments.

5If you are eligible for more than one discount, Allianz applies them in a predetermined order. This means any subsequent discount will be applied to the reduced premium amount after applying any prior discounts and the effect of the subsequent discount will be reduced. For example, the aggregate effect of applying two 10% discounts consecutively means that you will not see the full benefit of both these discounts. Discounts do not apply to taxes or government charges. Discounts do not apply to optional covers for Domestic Workers Compensation / Landlord Workers Compensation, and may not apply to other optional covers (if available and selected). Any discounts/entitlements may be subject to rounding and may only apply to the extent that any minimum premium is not reached.